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Can it be sent as a gift box? At present, the products you buy are in a uniform gift box packaging. Later, we will add more gift boxes. Please pay more attention to them.
Can I customize ? At present, our are all finished products. We will go online to customize the service in the future, and please pay more attention to it.
Can you handle product quality problems or other after-sales problems? Of course, you can contact us in time to receive after-sales problems, provide clear merchandise and packaging pictures, we will deal with after-sales problems according to the situation, I hope to bring you a satisfactory shopping experience.
- Which payment methods do you accept?
we support a variety of payment methods, the more common are: Paypal top-up payment and credit card payment.
In addition to this, there are a variety of local payment methods, you can choose the payment method that suits you when you pay the order.
How can I know my payment is received or not? We will send you a confirm email once your payment is received, or you can check your order by Customer account >My orders.
Where can I get my shopping list? You can view your shopping list by opening the website “My Account" > My Orders.
Why is my credit card payment failed ? Incorrect Card Information:
1.Make sure you use a JCB,Master or Visa Credit Card.
2.Make sure you enter a right credit card number, Shipping address should same as billing address .
The bank refused / Transaction declined by the bank. /Declined by issueing bank
Please called your bank and asked them about that . Cause as we known , some bank might refuse to transfer payment to China Bank Accounts .
Not sufficient funds.
Please made sure your account have enough money for the order,our site accept US Dollars only. Your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .
Note:
We have 2 Credit Card payment channel, If the Channel 1 doesn’t not work , You can try Channel 2. Please try several times,sometimes it will work after several try.
When will the payment be confirmed after I pay via western union? Normally we will confirm your payment in 1-3 days. And we will change your order status to “Being Processed” after that. You can also check that in your account.
- How to place an order?
Create an account at first, then choose what you want, follow the prompts to proceed to the shopping cart, and checkout.
Can I cancel my order which was already paid? If you confirm that you do not need and want to cancel the payment order, please contact us before canceling. We will handle the refund after you have ensured that the goods have not been issued. Please understand.
For any information about the order modification, please contact the website customer service in advance.
- How long will the delivery take?
Handling time: 2-5 working days, order over 7 items or with customized might takes a little longer.
Shipping time: You may receive your merchandise within 7-30 business days, depending on the shipping method you use.
Standard Shipping: Usually takes 10-30 working days.
Expedited Transport (DHL): usually takes 7-10 business days.
Shipping time is the time of delivery, which starts uploading your package information from the tracking website.The items purchased by the jewelry website will be sent by standard shipping free of charge. If you have higher timeliness, you can choose DHL, which requires an additional fee of 25.95$.
Please be sure to confirm that your shipping address is correct when you place your order. Once the package is issued, you cannot change the address.
The price for DHL If you want to receive your jewelry as soon as possible, then you can use DHL. You will need to pay an additional $25.95
Why is it not shipped yet? Check if your order is paid successfully and the status of the successful order is "paid".
You will be notified by email when you ship.
If your order has not been shipped for more than 7 days, please contact customer service.
- How do I contact Customer service?
Email：maillotnbanet@hotmail.com
- The notes about Return and exchange service
1. Please make sure the product is in the original state. This means that the product has not been washed, worn, worn, and any packaging has not been removed and damaged. Does not affect our resale;
2.With a custom service or product that has been worn, in addition to quality, transportation problems, you need to return or exchange , otherwise it can not be exchanged or returned, please understand.
3. There is no custom service product, you can redeem other equivalent items or request a refund, but you should pay the return and re-send shipping costs. If you change to another one, you should pay the difference.
4. Please ensure that the receipts and certificates purchased include all product documents returned. Otherwise, your replacement request cannot be fulfilled. If you return it to our company, you can only convert it to a gift certificate of the same value, which can be used for shopping again. Please understand.
Note: Discounted items cannot be returned or exchanged.
PS: If you have any questions about the products you received, please email us and provide us with a clear photo to let us know and we will give you a satisfactory solution.